November 2023
Welcome to www.nsskincare.com.au's Shipping Information page. Here you will find all the details regarding our shipping policies, procedures, and options. Our goal is to ensure that your order is delivered in a timely and efficient manner.
Shipping Options and Rates
- Standard Shipping: Estimated delivery within 5-7 business days. Rates may vary based on the delivery location and package weight.
- Expedited Shipping: Faster delivery option, usually within 2-3 business days. Additional charges apply.
- International Shipping: Available to select countries. Delivery times and rates vary based on destination.
Order Processing
- Orders are typically processed within 2 business days.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or made-to-order items may have longer processing times, as noted on the product page.
Tracking Your Order
- Once your order is shipped, we will send you a confirmation email with a tracking number.
- You can track your order’s progress on our website or directly with the carrier.
Lost or Damaged Shipments
- Please contact us immediately if your order is lost or arrives damaged.
- Claims for missing or damaged items must be made within 14 days of the expected delivery date.
International Orders
- International customers are responsible for any customs, duties, or taxes imposed by their country.
- Delivery times for international orders may vary due to customs processing.
Returns and Exchanges
- Please refer to our Return Policy page for information on returning or exchanging items.
Contact Us
For any questions or concerns regarding shipping, please contact our customer service team at support@nsskincare.com.au